Enter your business numbers. Score 10 operational stages. Get a personalized leak estimate built on your actual volume — not a generic example.
1
Your Numbers
2
Score
3
Results
Step 01 — Business Profile
These three inputs power the personalized leak calculation. Rough estimates are fine — the model is directional.
Per completed job, avg revenue
Total inbound, all sources
Quotes or proposals delivered
Lead to closed job %
Takes under 5 minutes
Step 02 — Operational Scoring
0
No / Not happening
1
Sometimes / Inconsistent
2
Yes / Consistent & documented
Stage 1Lead Intake
01
Inbound Capture
You can see answered vs. missed calls on a weekly basis — an actual number, not a gut feel.
You can't fix a leak you can't measure. Most operators are estimating.
02
Speed-to-Lead
Missed calls are returned within 5 minutes — not within the hour, not when someone gets around to it.
Lead conversion drops over 80% after the first 5 minutes of no response.
03
Lead Ownership
Every inbound lead has one named person responsible from first contact through booking. Not "whoever picks up."
Shared ownership is no ownership. Leads die in the gap between people.
Stage 2Estimate
04
Estimate Turnaround
Estimates go out same day. If no response within 48 hours, a follow-up happens — on a schedule, not manually remembered.
Every day between estimate and follow-up is a day a competitor can get in.
05
Quote-to-Booking Visibility
You know your current quote-to-booking conversion rate, even roughly. You can tell if it's getting better or worse month over month.
If you can't see the number, you can't know if the estimate stage is working.
Stage 3Booking
06
Booking Flow
Getting on the schedule requires minimal back-and-forth. Customer gets confirmation fast. Process is the same regardless of who handles it.
Friction between approval and scheduled job is where warm leads go cold.
07
No-Show Prevention
Appointment confirmations and reminders run automatically before every job. No-show rate is tracked, not estimated.
A no-show isn't just lost time — it's a slot that could have gone to a paying job.
08
Follow-Up Cadence
Unbooked estimates and quiet leads have a defined follow-up sequence. Someone isn't manually deciding whether to reach back out.
Most operators follow up once. The job usually closes on touch two or three.
Stage 4Fulfillment
09
Tech Handoff Quality
Every technician is briefed before arrival — customer name, job scope, and notes from intake. The field team isn't going in blind.
A tech who shows up uninformed creates a customer experience problem before the job starts.
Stage 5Retention
10
Post-Job Follow-Up
Within 24 hours of job completion, the customer receives a review request. Within 90 days, they're in a reactivation sequence — not forgotten.
A customer you already paid to acquire is the cheapest revenue source you have.
Score all 10 items to continue
Diagnostic Complete — Results Calculated
$—
estimated annual revenue leak
Score
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Band
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Primary Stage
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Your full diagnosis is ready.
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Est. Annual Leak
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across all stages
Score
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out of 20
Primary Stage
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highest leak concentration
Leak by stage
Estimated annual loss per stage — wider bar = bigger leak
Your fix priority list — in order
Fix these in this sequence — not all at once
Benchmark — operators at your score—
What this means
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Where the leak is worst
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What a sprint finds at this score
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Next step
Done for you — $3,000 flat
7-Day Revenue Clarity Sprint
Ranked leakage audit, competitor snapshot, decision memo, and 30/60/90 fix plan — built on your data. Kickoff + readout call. No implementation.